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Privacy Policy

Last updated: May 2026

Our Commitment

The Happy Flow Company Australia Pty Ltd ("we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

What Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, job title, and company name
• Business information: Details about your organisation, operational environment, and project requirements
• Website preferences: Theme preference (light or dark mode), stored locally in your browser using localStorage
• Communications: Enquiries, meeting notes, and correspondence you send us

We only collect information that is reasonably necessary for our business activities.

How We Collect It

We collect personal information:

• Directly from you when you contact us by email or book a call
• Automatically when you visit our website (your theme preference is stored locally in your browser — no data is sent to our servers)
• Through referrals or third parties in the course of business development

How We Use It

We use your information to:

• Respond to your enquiries and arrange discovery calls
• Deliver our services and manage our client relationships
• Send you relevant updates or information about our services (you can opt out at any time)
• Improve our website and understand how visitors use it
• Meet our legal and regulatory obligations

We do not sell your personal information to third parties.

Who We Share It With

We may share your information with:

• Service providers who support our operations (cloud hosting, email platforms, scheduling tools, analytics)
• Professional advisors such as accountants and legal counsel
• Regulatory authorities where required by law

Any third parties we engage are required to handle your information in accordance with the APPs.

Storage and Security

Your personal information is stored on secure cloud infrastructure. We take reasonable technical and organisational steps to protect it from misuse, loss, or unauthorised access. No data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Some of our service providers may store data outside Australia. Where this occurs, we take steps to ensure appropriate protections are in place consistent with the APPs.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete your information, subject to any legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the details below.

Cookies and Local Storage

Our website does not use tracking cookies or analytics tools. We store a single preference (light or dark mode) in your browser's localStorage. This data never leaves your device and can be cleared at any time by clearing your browser's local storage.

Complaints

If you believe we have handled your personal information in a way that does not comply with the APPs, please contact us first and we will work to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

Contact Us

The Happy Flow Company Australia Pty Ltd
Email: contact@thehappyflowcompany.com

Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website with the date it was last updated.